Benefits Pricing

Ans Privacy Policy


November 12, 2023


Our privacy policy will help you understand what information we collect at Ans, how Ans uses it, and the choices available to you.

The terms “Ans,” “we,” “our,” or “us” in this policy refer to Ans Delft, the company which provides the services. The term “services” in this policy refer to our online platform. Our services are currently available through web browsers.

Information we collect

1. Customer Data

Content and information submitted by users to the services is referred to in this policy as “Customer Data.” As further explained below, Customer Data is controlled by the organization or other third party that created the school (referred to as “Customer”). Where Ans collects or processes Customer Data, it does so on behalf of the Customer.

If you join a school and create a user account, you are a “user,” as further described in the User Terms of Service. If you are using the Services by invitation of a Customer, whether that Customer is your employer, another organization, or an individual, that Customer determines its own policies regarding storage, access, modification, deletion, sharing, and retention of Customer Data which may apply to your use of the Services. Please check with the Customer about the policies and settings it has in place.

2. Other information

Ans may also collect and receive the following information:

  • Account creation information
    Users provide information such as an email address and password to create an account.
  • School setup information
    When a Customer creates a school using the Services, we collect an email address, a school name, domain details (such as, user name for the individual setting up the school, and password.
  • Billing and other information
    For Customers that purchase a paid version of the Services, our corporate affiliates and our third-party payment processors may collect and store billing address and credit card information on our behalf or we may do this ourselves.
  • Services usage information
    This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the schools, courses, assignments, students, features, content, and links you interact with, and what third-party integrations you use (if any).
  • Contact information
    With your permission, any contact information you choose to import is collected when using the Services.
  • Log data
    When you use the Services, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.
  • Device information
    We may collect information about the device you are using the Services on, including what type of device it is and what operating system you are using. Whether we collect some or all of this information often depends on what type of device you are using and its settings.

How we use your information

1. Customer Data

Ans may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer.

2. Other information

We use other kinds of information in providing the Services. Specifically:

  • To understand and improve our Services
    We conduct research and analyze trends to better understand how users are using the Services and improve them.
  • To communicate with you by:
    • Responding to your requests
      If you contact us with a problem or question, we will use your information to respond.
    • Sending emails and Ans messages
      We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Ans. You can opt out of these at any time.
  • Billing and account management
    We use account data to administer accounts and keep track of billing and payments.
  • Communicating with you and marketing
    We often need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.
  • Investigating and preventing bad stuff from happening
    We work hard to keep the Services secure and to prevent abuse and fraud.

This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.

Your choices

1. Customer Data

Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. For example, Customer may provision or deprovision access to the Services, manage permissions, retention or export settings. Since these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data, please review the Help Center pages for more information about these choices and instructions.

2. Other information

If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at [email protected]

Other choices

In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. Ans does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.

Sharing and disclosure

There are times when information described in this privacy policy may be shared by Ans. This section discusses only how Ans may share such information. Customers determine their own policies for the sharing and disclosure of Customer Data. Ans does not control how Customers or their third parties choose to share or disclose Customer Data.

1. Customer Data

Ans may share Customer Data in accordance with our agreement with the Customer and the Customer’s instructions, including:

  • With third party service providers and agents
    We may engage third-party companies or individuals to process Customer Data.
  • With affiliates
    We may engage affiliates in our corporate group to process Customer Data.

2. Other information

Ans may share other information as follows:

  • About you with the Customer
    There may be times when you contact Ans to help resolve an issue specific to a school of which you are a member. In order to help resolve the issue and given our relationship with our Customer, we may share your concern with our Customer.
  • With third party service providers and agents.
    We may engage third-party companies or individuals, such as third-party payment processors, to process information on our behalf.

3. Other types of disclosures

Ans may share or disclose Customer Data and other information as follows:

  • During changes to our business structure
    If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Ans's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
  • To comply with laws
    To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
  • To enforce our rights, prevent fraud and for safety
    To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.

We may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated or de-identified information with our partners or others for business or research purposes like telling a prospective Ans Customer the average number of messages sent within a Ans school in a day or partnering with research firm or academics to explore interesting questions about workplace communications.

Data Retention

In accordance with the AVG, Ans does not store data longer than necessary.

1. Customer Data

The retention of Customer Data is determined by the Customer in a data processing agreement.

2. Logs

Ans stores it logs for 365 days, unless legal obligations prescribe that the log files are required, or for research in the context of a (suspected) security incident. During this retention period, customers may request access to this information. Please note that, if a customer requests access to log information beyond what is typically included in our services, an hourly rate may apply for the time spent fulfilling this request.


Ans takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.

Minors' information

Our Services are not directed towards children under 13. If you come across information asserting that a child under 13 has provided us with personal information without consent, please contact us immediately.


Our privacy policy may be subject to change, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.



  • Remove tracking information about "device settings, application IDs, unique device identifiers, and crash data" from Device information as this information is not collected.
  • Add clarity regarding log access fees. While customers have the right to access their log information during the standard retention period, an hourly rate may apply for requests that go beyond the typical scope of our services.


  • Update cookie policy to reflect our changes to GA4 where we now use opt-in instead of opt-out


  • Remove collection of Geo-location from collected information
  • Mention name and contact information of Data Protection Officer
  • Add section about data retention

Contacting Ans

Feel free to contact us if you have any questions about Ans’ Privacy Policy or practices. You may contact us at [email protected] or at our mailing address below:

Ans Delft

Molengraaffsingel 10
2629 JD Delft
The Netherlands