Questions & Answers

• What is the definition of a user?

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  A person with an active account in Ans, both students and staff. You can easily archive or delete accounts which are not used. You will only be billed for the active users.
• What is the definition of a result?

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  When a student submits an assignment, that is considered as 1 result.
• Can I invite my colleagues to join the environment?

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  Yes, you can invite your colleagues to join the environment. These colleagues will then be added to the institution. Check out our support page for more information on how to invite your colleagues.
• When does my trial start?

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  As soon as you confirm your email address the trial starts. A trial is 30 days for free. You can invite your colleagues for free and can use unlimited assignments.
• What happens after the 30-days trial?

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  At the end of your trial, your data and settings are retained. You can log in to purchase the plan of your choice. If you need assistance, we are there to help.
• When can I apply for a Campus Plan?

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  It is possible to apply for the campus plan, however you need to pay for at least 1.000 users per year. You can always contact us to get your custom offer.
• Do you accept credit card payments?

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  Yes, we accept credit card payments. When you receive an invoice, there is a possibility to pay the invoice with a credit card.